Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
About a week ago I spoke with a Verizon rep and requested an early upgrade, which I was granted. I was told I would get a trade in of $650 for my 6s 128GB space gray. I received my IPhone 7 today, activated it, made sure it appeared on my account (as instructed) then went through the trade-in online process and it still says I will get only $296, not the agreed-upon $650.
I called a couple of times since and was told that the rep and manager that agreed to the $650 trade-in were mistaken, and I cannot get it. Don't they have to honor the agreement they made with me? How can they simply say they were wrong and back out of our deal?
I am not being treated fairly, and need to get this straightened out so that I can get the promised trade in value of $650.
Can someone out there help me?
You have three options, keep,fighting it, take them to court or do what I may end up doing, drop them all together. They give nothing and don't care. No more mister nice from me.