I recently switched my landline to 1-VoIP from Vonnage. Whenever any friends or family call my landline from their Verizon wireless they receive a message saying “this is not a working number”. I never had a problem with Vonage.
Any ideas? 1-VoIP says it’s not on their end. Other wireless companies can call through. Only Verizon is rejected.
thereisnouser - making sure you can be in contact with everyone is important. We're sorry that you're having this problem. Please reach out to your wireless carrier to find out what could be happening. Regrettably, with you not being our customer, we would not have a way to troubleshoot this. Please have our customers that you are trying to call contact us directly for support. Thank you! AliciaD_VZW
As an update for anyone else that stumbles on this thread. Calls are going through now. Looks like it was an issue with voip.ms's carrier and after pushing back a few more times, they finally took a deeper look and resolved the issues.