Voicemail Not Working

I keep getting the  "Welcome to the message management system. Please enter your mailbox number." After entering my number I hear "This is not a valid mailbox number. Please try again.

I have experienced this for over a week and have had no success with any of the solutions online. I have an Iphone 13 Pro Max. I switched carriers from Straight Talk to Verizon. What is the solution?

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Re: Voicemail Not Working
Community Leader
Community Leader

Sounds like the voicemail isn't setup. You might need to call customer service at 1-800-922-0204 from a landline or *611 from your phone. Request to have them double check your port was completed fully and then have them reset the voicemail so you can set it up again. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.