Voicemail Notifications delay. Apple IPhone

[Vision83]

I have had an open thread with Verizon and Apple for over 6 years about this problem. Even with a new IPhone 14 pro the problem still exist. 

The community closed my previous thread even though it was never resolved. Thankfully it is ranked at the top of google still.

Previous thread-

https://community.verizon.com/t5/Apple/Voicemail-Notifications-delayed-Have-had-this-problem-over-4/...

Screenshot of the same problem that neither Apple or Verizon can seem to fix. 

This issue is most likely on the Verizon network, but unfortunately no one is held accountable at Verizon. This is called defussion of responsibility. When organizations get too large this is the byproduct.

 

[vzw_customer_support]

Hello, Vision83 and please send us a private message to further assist with your delayed voicemail notifications. We take this issue seriously and can help escalate the issue if needed. Thank you.

- Alan 

[Vision83]

Thanks Alan for responding.

Unfortunately, this has been reported to Verizon by thousands of people over the course of 6 years. Nothing has been fixed.

Escalate both of these threads to the system engineers responsible for the Verizon network voicemail. They are clearly failing at their job or maybe they are so disconnected from the users  that they are not aware of the problem.

I find it unbelievable that this has to be reported so many times. Your company is failing the people that pay for the salaries of the employees that are not being held accountable. 

voicemail notifications are not under the users control.. this is on your network. 

[Ann154]

The voicemail for the iPhone is through the Apple servers not the Verizon servers. It also likely needs an active connection to the Verizon network to ping the server to request any new notifications of a new voicemail. 

[Vision83]

Voicemail notifications are triggered by Verizon not Apple.

 Voicemail is a carrier feature. The voicemail is on your carrier's servers, and they send the notification.

Verizon can verify this as well.

[Ann154]

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@Vision83 wrote:

Voicemail notifications are triggered by Verizon not Apple.

 Voicemail is a carrier feature. The voicemail is on your carrier's servers, and they send the notification.

Verizon can verify this as well.

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Then why does the iPhone have a completely different voicemail system than any other phone on the Verizon Wireless network? Or why prepaid users wilth iPhones have a visual voicemail and no other prepaid phone on the Verizon Wireless network? If you can't answer this questions then you don't understand just how much different the iPhone voicemail system truly is. 

[Vision83]

Voicemail notifications are triggered by Verizon not Apple.

 Voicemail is a carrier feature. The voicemail is on your carrier's servers, and they send the notification.

Verizon can verify this as well.

[Vision83]

Still broken. Who is held accountable at Verizon for this? 

 

[Vision83]

Verizon and Apple. 

Voicemail notifications are very simple. They have been a part of phones since voicemail was invented. 

When a voicemail is left on any phone the user should be notified immediately. This is just common sense. Users really don’t have much input on this and should not have to wait for these notifications. 

Something is wrong with your network and unfortunately you don’t seem to care. This is what happens when organizations get too large and disconnected from the actual problems users are facing. 

Why doesn’t a Verzion developer or system admin respond to this thread? You are ultimately responsible for your vociemail system to work. 

If you need to cooperate with Apple, I can link this thread to them. 

But your silence speaks for itself. 

[vzw_customer_support]

We want to make sure that you receive the help that you need. Please send us a Private Note for assistance with your services. *Brittany