That's the number for Verizon FiOS/residential. The numbers for Verizon Wireless are:
Dial *611 from a cell phone
7 AM - 11 PM, Mon - Fri
8 AM - 9 PM, Sat - Sun
The contact information given by tikibar1 is in the Contact Us | Verizon Wireless link at the top of every Verizon Wireless web page including the VZW community.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.