Voicemails on Android not showing on app?
Enthusiast - Level 1

A colleague texted me to say my voicemailbox was full. This was a surprise since I had zero archived and only two on the phone (according to the voicemal app).  I cleared the data and the cache on the phone for voicemail and phone apps. Then I went on the phone (*86)  and it turns out I had 18 more VMs!  
Why are my voicemails not synching between the phone and the app? Do I need to rely on *86 and not trust the phone?



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Re: Voicemails on Android not showing on app?
Customer Service Rep

I'm so sorry your mailbox is showing up as full. Please try dialing *73 [send], you will hear a confirmation beep and the call will end. Once that is done, please see if the mailbox works again.