Daughters Iphone only shows the apple on a black screen. I can't make it do anything else. What do I do?
Hi mcalex53,
I am confident your issue has been resolved since your original post! If not I can happily assist you. Has the phone been exposed to any physical or water damage? Try holding the power and home button simultaneously until the apple appears. Please let me know if you have any additional questions or concerns.
Thanks for your contribution to our community forums,
AyaniB_VZWSupport
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