When I try to activate my new Iphone from my SE, the myverizon app crashes when I get to the QR code screen. I've tried restarting my phone and restarting the app, but it keeps doing it. Any suggestions?
katie33, we certainly want you to have a smooth transition when activating a phone. I want to ensure we're on the same page, are you activating the eSIM? What model iPhone is the new one? Is the new phone replacing the SE?
TionnaB_VZW
I'm going from an iphone SE to an iphone 11. Yes, I am replacing the SE. I am trying to do a phone to phone transfer using the myverizon app.
The My Verizon application isn't used for content transfer. Here is a link that will help you to transfer your content: https://www.verizonwireless.com/support/content-transfer-help/. Let us know if this works for you. BrittanyC_VZW
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