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When i got to my data settings, I turn on data for the apps I want to use data for. Then when i go to the app, it says the content cannot be refreshed. When i return to my settings, it says the data for that applicaton is turned off.
paulina_minucci
Newbie
‎09-21-2015 08:37 AM

I tried restarting my phone, resetting my network settings and various other things. This is extremely fustrating because my data reset yesterday and when viewing MyVerizon app, it also says the data has been reset.

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Re: When i got to my data settings, I turn on data for the apps I want to use data for. Then when i go to the app, it says the content cannot be refreshed. When i return to my settings, it says the data for that applicaton is turned off.
vzw_customer_support
Customer Service Rep
‎09-21-2015 09:45 AM

We know its important to have control over what apps use date on your phone paulina_minucci. Do you have this issue with all apps or just 3rd party apps, or stock apps?


Does your phone have the latest software? http://vz.to/14N84ef




KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When i got to my data settings, I turn on data for the apps I want to use data for. Then when i go to the app, it says the content cannot be refreshed. When i return to my settings, it says the data for that applicaton is turned off.
paulina_minucci
Newbie
‎09-21-2015 09:55 AM

Most apps including the App Store, Safari, my email, Instagram, Snapchat, etc.

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Re: When i got to my data settings, I turn on data for the apps I want to use data for. Then when i go to the app, it says the content cannot be refreshed. When i return to my settings, it says the data for that applicaton is turned off.
paulina_minucci
Newbie
‎09-21-2015 09:57 AM

Yes I just updated to IOS9

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Re: When i got to my data settings, I turn on data for the apps I want to use data for. Then when i go to the app, it says the content cannot be refreshed. When i return to my settings, it says the data for that applicaton is turned off.
vzw_customer_support
Customer Service Rep
‎09-23-2015 10:17 AM

I'm very sorry your having these issues Paulina_minucci I appreciate you working with us. Since the issue has occured after the latest software update. I recommend backing the device up and resetting it. Here's How: http://www.verizonwireless.com/support/iphone-6-reset/


JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When i got to my data settings, I turn on data for the apps I want to use data for. Then when i go to the app, it says the content cannot be refreshed. When i return to my settings, it says the data for that applicaton is turned off.
Teriann429
Newbie
‎09-25-2015 10:36 AM

Having the same issue.  Is there any other fix then loosing all setup????  I tried the soft restart and the network restart.  The other iphone in the family has the same issue.......

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