Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have one smart phone, an Apple 4 (not 4S), and one regular type phone on my account. Both were - and should still be - eligible for an upgrade price, but now, all of a sudden, I see that they are no longer listed as upgradeable and, my contract period has been extended. I never agreed to a new contract, and I never got the benefit of an upgrade. I am not happy about this.
Does anyone know why or how this happened without my authorization?
you state you have 2 lines. I would start by asking the person that owns the 2nd line.
Do you have any authorized users? Vzw *611 can tell you if someone purchased a new phone on your line or atleast what made your upgrade be out.
Thanks for your reply be yesterday when I called we (Verizon and I) discovered that my account had been hacked. A fraud report was completed, my account put back to 'normal' and I have filed an FCC report.
Thanks so much for following up!
I am still shocked about this.
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Message was edited by: Verizon Moderator