Where do I enter down payment when placing order?

[Kc21]

Can you explain where exactly to enter your down payment when placing an order online? I don’t see the option anywhere and I’ve tried both the app and the website. I have a trade in and it didn’t ask if I wanted to apply that to the new device, either. I want to apply the trade plus some more to reduce my monthly payments.

[vzw_customer_support]

Kc21, making sure I am able to process my order successfully with a trade in and down payment is very important. I will be more than happy to assist. I have supplied a link to the steps on processing an order online or through the app. https://www.verizonwireless.com/support/upgrade-device/

RodneyM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Kc21]

This doesn’t answer my question at all. I know how to process an upgrade. My question is specific to adding a down payment on an upgrade.