Why Isn't Cellular Working On My iPad 4G?

[SHANAE88]

My Verizon cellular service is not working on my iPad 4G. Sometimes it says "No Service" other times it shows 1 bar 1x, or 2 bars LGE, or even 3 bars, but it never connects to the internet. This has been going on for a while now, well before I updated to 10 and now 10.2. I took it to a Verizon store and had a new sim card installed, but the sales lady couldn't get it to work either. She said it must be a hardware problem. I am so frustrated. I have tried resetting Network settings and also resetting Subscriber services. powered it off and back on, did a soft reset. Still not working. Whenever I go to Manage Verizon account it says, "The SIM Card inserted in this device is already active on a subscription that cannot be managed on this device. Please call customer care at 1-800-786-8419 if you have any questions." It has shown this message since day one when I purchased the ipad brand new from Verizon online, although the cellular did work at that time. Please help. I can't continue paying for Verizon services without being able to use it! My husband has an ipad mini with ios 10.1 on the same cellular account as my ipad 4 and his cellular is working fine. Please help me get this resolved. Thanks!!

[vzw_customer_support]

We want to make sure that this issue is properly resolved so you can enjoy your iPad. Is this iPad tied to a Postpay or Prepaid line of service? When did this issue with the device initially begin?

HarleyE_VZW
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[SHANAE88]

It is a post pay account. It started acting up about 3 or 4 months ago, at least, and within the past month the cellular won't connect at all. It may say No service or show up to 3 bars LTE but still won't connect.

Thanks for your help!

Shana

[smith6612 · Accepted solution]

Try resetting the Network Settings on the iPad.

Settings > General > Reset > Reset All Network Settings.

If after rebooting, this does not resolve the issue, see if you can find and reset the APN settings: View and edit your Access Point Name (APN) on your iPhone and iPad - Apple Support

If that doesn't work, visit your nearby Verizon Wireless store and try a new SIM Card.

If that doesn't work... the next steps would be to try a software factory reset on the iPad, and to check with Apple to see if they can figure out what is going on with it.