Why am I not able to order a new phone?
Enthusiast - Level 1

I have tried for days to upgrade my phone to the new iPhone 14 pro. My preferred retailer is Best Buy as I work there. But,  when I try to upgrade it tells me to see Verizon and it can’t be activated. If I try to purchase directly with Verizon I get an error: “This device is unavailable to employees at this time. Check back later.“


whats the deal??


i have spent a few hours chatting with sales reps telling me can order me a phone when I tell them an issue and the cant. They refer me to customer care who then repeats the same process. 

why cant i order phones on my account????

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