Why am I not receiving incoming calls?
Jwestonlee
Enthusiast - Level 1

I activated my phone 3 days ago and everything seems to be fine except I'm not getting any incoming calls. Text, email both work and I can make outbound calls but nothing rings thru. Help!!!

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Re: Not receiving incoming calls
BrownSugar67
Contributor - Level 3

Have you contacted Apple you have free phone support for 60 days i think. They run diagnostic on your phone 1-800 MY APPLE (775-8098) or contact them via of chat

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Re: Not receiving incoming calls
BrownSugar67
Contributor - Level 3

Have you contacted Apple you have free phone support for 60 days i think. They run diagnostic on your phone 1-800 MY APPLE (775-8098) or contact them via of chat

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Re: Why am I not receiving incoming calls?
muggs66
Newbie

I had to turn my phone off completely and turn it back on.  I have to do this a lot lately.

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Re: Why am I not receiving incoming calls?
kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Why am I not receiving incoming calls?
vzw_customer_support
Customer Service Rep

Hello. Have you reset your network settings to ensure your device is refreshed with our network and you're not connected to Wi-Fi when making calls? TaylorH_VZW