Why are the supervisors refusing to take an escalation from tier 2 service reps?????
TiFa23
Enthusiast - Level 1

I was on for 2 hours, waiting for a supervisor to take a call from Derek.... I'm sure that every supervisor wasn't in a meeting, on a call or busy for that long... at this point Derek, who was apparently having phone issues either hung up on me or his call dropped after being on a call with me so long... Nevertheless, I don't have a resolution and it's frustrating to put so much time into waiting for help, only to be disconnected, and then nobody has the common courtesy to even call you back.... I need corporate escalation contact information....

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Re: Why are the supervisors refusing to take an escalation from tier 2 service reps?????
vzw_customer_support
Customer Service Rep

TiFa23, we apologize for the time you were on hold and for the experience you endured.The last thing we would ever want is for you to not receive a resolution. We would love the opportunity to help you. We sent you a Private Note, please reply at your earliest convenience. JacobG_VZW

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Re: Why are the supervisors refusing to take an escalation from tier 2 service reps?????
Denverclimber
Contributor - Level 1

Unfortunately,  times have definitely changed. Used to be that I could get a supervisor to handle any issue or request, almost any time that I wanted. The last two years, it's either impossible or nearly impossible.  Verizon used to have the finest customer service in the industry. Even the long times reps who I have spoken with feel frustrated by the changes that are coming... from the top. 

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