Why can't I get my verification code from Amazon?

[yankran2601]

I just switched to Verizon from Sprint and now have an iPhone 6s Plus, previously I was able to text messaging when I placed orders or had delivery from Amazon, but when I send my verification code from amazon it never shows on my new apple.

Help

[kaebfly]

That may be an issue on Amazons end and not the iPhone. Have you contacted their CS to see what the problem may be?

[vzw_customer_support]

yankran2601,

Sorry to hear about any trouble with receiving text messages from Amazon. Let's see if we can get you some help with that. Are you able to receive text messages from phone users? If so, it could be an issue on Amazon's end.

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[yankran2601 · Accepted solution]

that for the help, I am able to get other texts, I reach to amazon to see if the issue is them.

[vzw_customer_support]

yankran2601,

Thanks for checking back in with us. We're really eager to get down to the bottom of this. That sounds like a great plan. Please let us know if it's something they can't figure out for you. We want you to be able to use your phone the way you want. Have a wonderful evening and we'll be here if you need us.

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TiffaneyB31]

 Hello, we’re you able to find out what the issue was because I just switched to Verizon & I'm having the same problem. I can’t get any text from amazon. 

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

We are experiencing increased volumes. We will be with you shortly. Do not respond as this may cause delays with receiving a return message.

-Lorenzo

[fernandobot]

call in to customer care and ask if you have a premium messaging block on your line of service. short codes may be the issue