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Why can't I log in to these websites?
Lohan28839
Newbie
‎09-03-2016 08:49 AM

I have changed my password about 100 times for this website. I try to log in to many sites including HBOgo, Showtime, and the Big Ten Network and it tells me my verizon password is wrong even after i just changed it a minute before. What is going on?

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Re: Password issues
Weth
Legend
‎09-03-2016 10:40 AM

Wrong Verizon.  They are not asking for Verizon Wireless cellular account, but a Verizon FIOS TV account.  You need to put in your home TV cable/FIOS/satellite account for those sites.  They want proof you have a TV package that covers those services. 

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Re: Password issues
Weth
Legend
‎09-03-2016 10:40 AM

Wrong Verizon.  They are not asking for Verizon Wireless cellular account, but a Verizon FIOS TV account.  You need to put in your home TV cable/FIOS/satellite account for those sites.  They want proof you have a TV package that covers those services. 

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Re: Password issues
vzw_customer_support
Customer Service Rep
‎09-05-2016 08:56 AM

We want to make sure that you are able to see your account information at all times, Lohan28839. Are you trying to log in on your phone or on a computer?

NicholeK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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