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Why can't I send or answer text messages?

I suddenly can not answer or send text messages, why?

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Re: Why can't I send or answer text messages?
Customer Service Rep

ALBHOL67, having access to your messages is vital. We're here to help. I just need a few more details first. Have there been any recent changes to your iPhone device? What iOS version are you running (9.0, 10.0 etc)? Lastly, is this issue only with regular texts in green, iMessage texts in blue or both?

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