Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I ordered my 5s at 3:01 AM Eastern time. Received an email stating that it would be shipped on 9/24 at 3:09 AM. Today I received an email stating that my order was cancelled because I didn't accept the terms and conditions when I placed the order (which I BLATANTLY did). Rather than someone just contacting me to discuss, they just cancelled the order!! After I re-accepted the terms and conditions, I received an email stating that I would now not get the device until 11/11. I am so frustrated! This is no way to run a business. I should have kept my place "in line" so to speak- not get pushed back to the end!
To make matters worse, I haven't been able to activate a temporary phone on my line so now I have no phone to use at all. I drive a lot for work so I can't use my navigation system....can't check/compose my emails before/after appointments.... this is so inconvenient! Come on Verizon, you have to do better!
Where is the phone you had before? Are you coming from another carrier? If you were with Verizon before ordering the 5S, you have to activate a phone on your line to keep it.
I'm glad to see that you are excited to experience all of the amazing features that the iPhone 5S has to offer. We are working around the clock to get out as many 5S to our customers as possible. While I'm glad that you placed another order, when the original order is canceled then the new order does not take the place in line as the original one. May I ask were you able to get your old device activated? If not then please advise of the issue that you are running into so we can help.
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