Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Wi-Fi grayed out after OS Upgrade

Please assist on this matter… After upgrading my iPhone 4s IOS 5.1 to IOS 6.0, my Wi-Fi is now grayed, out and I am unable to re-activate the setting.  I backed up my phone via iTunes, and restored the device back to original settings (so is seemed it tried to do that.)  However that feature did not work.  I also tried the 10 minute freezer trick. That trick failed as well.  Please assist on this.  Thanks

Labels (2)
Re: Wi-Fi grayed out after OS Upgrade
Customer Service Rep

Hi Syrkrasi. Not sure what the "freezer trick" is, but it sounds like you've tried as hard as possible to get the WiFi back up and running. I did some research on Apple's site and found many customers who came across this trouble were able to resolve it by resetting the phone to bring back the WiFi capability. Then completing the initial activation through WiFi instead of connecting through iTunes. 

Keep me posted if you need further assistance.
Thank you

Please follow us on Twitter @vzwsupport