Have a new iPhone XS Max and I am getting really poor LTE service now. Few bars, no bars, slow speed. Really bad. Any suggestions?
It is never good to hear that you are getting poor service on your iPhone XS Max, dlappen. What phone did you have before this? Any issues with it? What is the nearest intersection and zip code where you are having the issue?
DerekR_VZW
Hey verizon,
The funny thing is, I too have the same issue with my xsMax after switching from a 8+. Before upgrading I consistently had 4 bars of LTE signal strength. I bring home my Max and immediately notice 1 to 2 bars at all times... It never changes!!
I have reset carrier settings, turned off and back on airplane mode, hard rebooted.... Everything that has been suggested on countless user forums... No change.
I do get a significant bump in signal strength when I'm not in my house, however with all previous phones I always had strong 4 bar coverage in my house.
Just wondering what the issue is with the network?
We understand the concern to have the best service, and device. Not all devices are made the same, and this could be related to the iPhone you have. We can help you troubleshoot to figure out what is going on in this location. Are multiple devices affected the same? Can we please have your ZIP Code? Are all services, calls, text messages, and data affected?
JavierMD_VZW
Same here. My wife has an XR and I have an XS. We got both of these at the same time. She had an iphone8 and I had an S8 that worked perfectly before. I ts been months and trying to trouble shoot but no ilimprovements.
Hello Jadams920, having poor LTE service can be frustrating, especially since you need it to accomplish daily activities, we want to aid you in the best way possible. What exactly happens when you try to use the service? Any recent changes?
GilbertoL_VZW
Very slow to upload screens on data and poor connection on phone calls. I brought my wife over from ATT to consolidate bills but now she is angry that her cell service and data is way worse on Verizon. I’m unhappy since I upgraded from a Samsung to iPhone and have worse service. I have followed the steps of turning off/on the LTE service and resetting the phone but it’s still awful.
We're disappointed to learn you and your wife have been experiencing these issues with your service, Jadams920. We want to ensure you can enjoy your service and get this turned around. Please tell us more about where you are located when you experience these issues? What happens when making calls? Do you experience any issues with text? Does this happen indoors and outdoors?
DanielleR_VZW
Indoors and outdoors. Both phones don’t have the service we did on our old phones. Right now in my home I have 1 bar. Unacceptable. My home use to never have anything below 3 bars. Ever since moving to these new iPhones the “LTE” is trash. Text I’m not sure about.
I’m located In Jacksonville Fl 32204.
Thank you for providing these additional details for us,, jadams920. Do you also have 1 bar when you are outside your home? Does your signal fluctuate?
TabithaJ_VZW
I also have poor LTE, I work in Westfield ma 01085 and show 2 LTE bars but get NO service
I'm sorry to see that you are having some trouble with your service, nothing953 I know that being able to use your phone is imperative. Please share more information with me. What is the make and model of your phone? How far do you have to travel in order for your service to improve? Are you seeing this No Service indoors or outdoors?
JenniferL_VZW
Don’t bother sharing anything. You do that then they string you along asking about of new stuff in the next 3 exchanges. Numerous complaints about the same thing but no real fixes. Admit the phones don’t work properly on this network.
We would hate to see you leave us, and we do not want you to feel this way about your devices. It's definitely worrying to see you're experiencing poor LTE signal on your iPhone XS Max, and we are here to help. Please tell us, what overall services are being impacted on your devices? Is this happening while being indoors or outdoors?
The following link will guide you through the process of performing a network settings reset on your devices. This will help us make sure that your devices are in sync with the network. https://www.verizonwireless.com/support/knowledge-base-207110/
GeovannJ_VZW
I am having the same issue. Something doesn't pass the smell test here. I had an Iphone 6 prior to buying the iPhone XS. I never had an signal issues (inside or out) with my 6. I now have 1-2 bars at best. When I turn on airplane mode and then tunr off, I briefly have 4 bars for a minute or so, then returns to the 1-2 bars. My wife has an 8, and she doesn;t have these issues at all. What's really going on here?
Hello there, and thank you for reaching out to us today. It's our priority to provide a seamless network experience, and we are concerned to hear that you are experiencing challenges with your service. We would love the opportunity to help you in any way we can. Can you tell us a little more? Does this occur indoors? What services are being impacted?
RachelM_VZW
Agreed. Some XS's simply perform very poorly on Verizon. I had a 6S which worked perfectly at my home (90405) and my XS barely works. I've tried everything. Next week I'm most likely switching to a Pixel that uses a different chipset. Maybe not all XS's have the issue on Verizon, but it's common if you do a bit of googling.
I also had an 8+ and went to an xs max and it was the worst mistake I ever made, the phone is so expensive and the service is awful!!! I have also tried all suggestions with no improvements. Thinking of switching carriers and phones it if don’t get some answers
Keeping you connected is always our goal and I’m sorry you’re having problems with your service. I want to learn more about what’s going on. We value keeping you as a customer and don’t want to lose you. What services are impacted (voice, text, or data)? Can I please have the nearest intersection to the problem location and city? Are others impacted in the area? Share details. We are here to help you.
EvelynR_VZW
I got this problem when I switched from beyond unlimited to one of the new unlimited plans.
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