YOur call cannot be completed as dialed
dbadawi1
Newbie

Hello,

I have an iPhone with Verizon. So does my sister. For the past week, every time I call her, I instantly get a message saying "Welcome to Verizon.  Your call cannot be completed as dialed. Please check the number" 

1. Her number has not changed nor has mine for over 20years.

2. I can text or Facetime her, but I cannot place call to same number.

3. She can call, text, or ffacetime me. SO only I cannot call her.

4. I have not blocked her nor has she blocked me.

5. I removed her contact number, and rebooted my phone, and punched in the number, and I get the same message.

6. Others can call her, but I cannot. She and I are trying to figure this out. Any suggestions? Please.

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Re: YOur call cannot be completed as dialed
vzw_customer_support
Customer Service Rep

Hi dbadawi1, we definitely want to make sure that you're able to get in touch with your sister, so we're right here for you. The troubleshooting you've done on your own is greatly appreciated. What iPhone model do you have? Does your phone have the most updated software? -Alicia

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Re: YOur call cannot be completed as dialed
dbadawi1
Newbie

Thanks!

iphone 12 mini

ios 16.3

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Re: YOur call cannot be completed as dialed
vzw_customer_support
Customer Service Rep

dbadawi1, I appreciate you getting back to me. Have you been able to perform a resetting of the network settings? You can do that by going to Settings -- General -- Transfer or Reset iPhone -- Reset -- Reset Network Settings -- Reset Network Settings. The phone will reset. After it resets, please try the call. -Alicia

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Re: YOur call cannot be completed as dialed
dbadawi1
Newbie

Again, thanks.

I reset the network as you instructed (which also restarts phone) .  Call still did not work. Rebooted and also tried that. Still no luck.

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Re: YOur call cannot be completed as dialed
vzw_customer_support
Customer Service Rep

We want to make sure we're getting your calls works, dbadawi1! We'll need to open your account and dig into the troubleshooting. Please, look for our Private Note, so we can help!

 

*Chance

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Re: YOur call cannot be completed as dialed
dbadawi1
Newbie

OK, waiting for private note.

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Re: YOur call cannot be completed as dialed
dbadawi
Newbie

Where do I see private note? Do you mean my private messages?

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Re: YOur call cannot be completed as dialed
vzw_customer_support
Customer Service Rep

Good morning. Did you get a Private Note from us yet? 

-Vanessa

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Re: YOur call cannot be completed as dialed
dbadawi
Newbie

I have not received a private message yet. I really need help on this.

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