activation lock?

[KENSTE21]

I don't have access to my email to reset my apple id password and I forgot my security questions. What are my options?

[vzw_customer_support]

We understand your concern. Have you contacted Apple Support at (800) MY–APPLE (800–692–7753) for further assistance?

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[KENSTE21]

Yes. I have to send proof of purchase with the serial or imei number

accompanied with it. Then they are going to release the the lock. Can you

help me with this?

On Sun, Apr 8, 2018, 2:56 AM vzw_customer_support <

[sprmankalel]

This is an Apple issue. Have you made an appointment and visited an Apple Store?

[KENSTE21]

I am communicating with Apple via email.

Sent from Mail for Windows 10

[sprmankalel]

It would be waaaaaaaaaaaay faster to make an appointment and go to an Apple store.