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battery runs down quickly and case is hot
Enthusiast - Level 1

I've developed a problem with the battery running down quickly after a full overnight charge and I notice the case is getting hot. I had a Mophie battery pack on it and it needs to be switched to the battery pack every day, now. This was not an issue until a few days ago. Is there an internal problem? I do not have any apps running and the cache is cleared of any saved or recently viewed programs.

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Re: battery runs down quickly and case is hot
Customer Service Rep

Let's explore options to optimize your phone's battery performance Jaywebb! Please refer to this link and check the Resolving Issues section towards the bottom of the page.

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