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calls won't go to voice mail

Somebody tries to call me when I am on the phone. I see the person's name, however instead of going to voice mail they get "call can't be completed now, please try your call again later". It has happened to multiple people.

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Re: calls won't go to voice mail
Customer Service Rep

Hey there howtheduck,

I'm sorry for the issues you are having receiving calls. Can you make calls ok? Which make and model device do you have? What zip code are you having this issue in? Does it only happen with one specific contact?

Please provide details so that I can better assist.

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Re: calls won't go to voice mail

1. I have no problem making calls

2. iPhone 5

3. It happened in zip code where I live which is 80504

4, It has happened with more than one contact

5. I can receive calls but if I am on the phone, the new incoming call

won't go to voice mail

On Fri, Apr 4, 2014 at 5:13 PM, Verizon Wireless Customer Support <