Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
can't make calls

Activated a new Iphone 6+ on one of my lines today. Worked fine up until about an hour ago. Cant make or receive calls. Cant access chat online because it is closed. How do You get some help in this situation?

Labels (1)
Re: can't make calls
Customer Service Rep

My phone is my connection to the outside world too, Youngevity-True2Life. I feel stranded when it’s not working. Let’s investigate to figure out why it stopped working and how we can get this working moving forward. Is this a new phone number provided by Verizon Wireless, or did the number get ported in from another carrier? What recording do you hear when you try to make a call? Are your other phones working?
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!