Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
cant connect to Wi-Fi
Ayres
Newbie

why can't i connect to wi-fi on my cell phone please help me

Labels (1)
0 Likes
Re: cant connect to Wi-Fi
Ann154
Super User
Super User

Is it just your home wifi network? Have you tried connecting to a wifi hotspot elsewhere like the ones at Starbucks?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: cant connect to Wi-Fi
Ayres
Newbie

yes even at work it doesn't work? even when my friends and family come over they cant connect

0 Likes
Re: cant connect to Wi-Fi
vzw_customer_support
Customer Support

Here to help Ayres!

I'm sorry you're unable to connect to WiFi. I know how important it is to use whenever possible. How long have you had iPhone 4? Have you previously been able to connect to WiFi? What error do you get when trying to connect? The steps to connect are Settings> Tap Wi-Fi On> Select a Network> Enter information> Join.  Are you able to go through any of these steps?

Which software version do you have? You can view by going to Settings> General> Version

I look forward to your response, as it will help us understand exactly what's going on and what the next steps are to get your phone to connect to WiFi.

Thank you,
VanessaS_VZW

Follow us on Twitter @VZWSupport

0 Likes