eSim

NeedeSimCode
Newbie

I ordered an eSim for my phone and have yet to get a code. When I load into my order on the app it tells me there is an error loading the screen. I cannot call customer service because I do not have the eSim on my phone. The live chat links are dead, and in fact are not even links. I would like to activate my eSim.

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vzw_customer_support
Customer Service Rep

We're sorry for the issues you're encountering with your eSIM activation. We would love to help in any way we can. We will send you a private note to further assist. 

~Ivone

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