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nicklong08
Enthusiast - Level 2

today i stopped into an actual VZW store and was advised that i have an order that is still processing, i picked up the order on 5/22, I WANT TO BUY A NEW PHONE ON MY ACCOUNT but because yall are still "processing" this order i cant do jack, here is said order number xxxxxxx, this is the error i get, unfortunately, we cant continue with your upgrade, Currently there is pending order on this line.... i called verizon and sat there for almost 2 hours .. my ticket for this is incxxxxxxxxx this needs addressed so it does not happen to anyone else. the most frustrating part about this all, i went to the store i got the sim card from and it wasnt a knock off store it was a real VZW store

 

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Tigerstep
Specialist - Level 3

Buy the phone from Apple directly. 

nicklong08
Enthusiast - Level 2

We’ve tried, they will not allow any orders on the account because of a pending order block, we can however buy all of the accessories we want 

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nicklong08
Enthusiast - Level 2

Also, it’s been suggested to buy an unlocked device  directly from Apple...just can’t from vzw