For months and months i have been unable to use data in the zip code 01201. Ive reported this multiple times typically resulting in a silly response from zerizon stating its being work or they will get back to me. My work phone is an AT&T and i zero problems with that. I'm really at the end of my rope with verizon, 10 years and the service gets worse and worse but more expensive every year. This isnt impacting just me, its everyone in the 01201, Pittsfield MA area.
I looked up your ZIP code and that's a 5G UW service area. If you used to live somewhere else which didn't have 5G or 5G UW and haven't changed your SIM or eSIM card, then what you need to do is get a new SIM/eSIM to see if that fixes the problem. If that doesn't work, tech support needs to re-provision your account so that it can use all the available spectrum as I suspect what's going on is your phone is picking up 5G UW and your plan is eligible for 5G UW access, but your account was not set up for you to use that band. When a device doesn't know what to do with a certain spectrum, it will detect the signal, but you will not have internet connection.
This is more of a response than ive recieved from the times I've been to a store or spoken with someone on the phone. Appreciate it
You're welcome. I do hope you get a resolution, as that's really annoying to not have data connection. Verizon hasn't been helped with their decision some years ago to outsource a good deal of CS overseas. And things store employees used to be able to do, for some reason the rights for them to do those things have been taken away.
We strive to provide reliable service, and we are concerned to learn that you had experience issues for months, and we'd like to help. To better assist, please tell us as little more. What service are impacted? Do you have problems indoors or outdoors? What model is your device and is the software up to date?
~Maria
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