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very frustrating - chat does not respond except to sign me out frequently, and i've been on hold listening to their stupid music for hours ...
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I need help on how to file a formal complaint with the company, I spent 12 hours today waiting on 800#, chat feature, being rerouted to different departments then have the line disconnect on me .
I had a service appointment set for today , they cancelled the appointment for a month and did not even notify me all day . I took off from work and they did not even say they canceled, or why ,
I am desperate to get help , my job is on the line as I need Internet line and I can not even speak to ANYONE. I was sold a wireless router and the agent knew knew I had no internet coax plug or cable jack in my basement apartment. I am desperate for help ! Hours and hours every day stuck in automated system . I’m either hung up on , transfered to Dept that was totally different than told I was being sent to . I am going to lose my job by July 15th as no internet access To take mandatory test . At my rock bottom . Please help , unable to reach anyone!!
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Hello, I can provide guidance from here. Are you currently looking into establishing residential services?
KerryC_VZW
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chuckest, we are terribly sorry for the long hold. We would love to help you with your account. You can also reach out to us via our Facebook page www.facebook.com/verizon or send us a DM via Twitter @VZWsupport. Please reply to our private note to further assist you.
AaronS_VZW
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This is the community forum for the Verizon Wireless network not Fios.
Link to the Fios forum. https://forums.verizon.com/
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.