Being able to access your voicemail is certainly important. Let's get you into it. Just a couple clarifying questions:
Are you setting up your voicemail for the first time on your iPhone? Or have you been using the iPhone for a while now? Are you trying to access the voicemail through the application or by dialing *86?
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!