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iMessage
Triz4
Newbie
‎07-17-2020 12:26 PM

My husband and I have iPhone xr. If I iMessage him, the text is green (instead of the usual blue) and the message doesn’t go through. But, if I message him using his email, it goes fine. This started 3 days ago and it only happens when I iMessage him. I don’t have this issue with anyone else and neither does he. 

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Re: iMessage
vzw_customer_support
Customer Service Rep
‎07-17-2020 12:40 PM

Hello, Triz4. It concerns us to hear you are having problems when trying to contact your husband through iMessage, and we will do everything in our hands to help. We have some questions to gather more information. Did you make any changes on your device since the issue began? Are you able to call his number?   DavidR_VZW

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