I have been on the phone for 1:34 minutes. Talked two three people, been on hold for 15 minutes now after a total talk time of 1:35 mintues. The last guy sounded so on it and he said he be right back dont know what to do. Should I hang up and go through another hour or just wait. I confirmed my pre order for the new Iphone 11pro midnight green 256 gig three times. I have devoted a total of 2.5 hours of my life to guarentee another two year commitment to verizon. I always tell people to go with verizon as they have the best service and reception. The last rep even stated I cant do in store pick up as they need to ship the phone back of which I stated I could just give it to them at the store. He said let me work on a few things I will be right back... I am not upset just disapointed I have had verizon since they sold flip phones.. SAD DAY>>>>In sales you can have two out of the three principles: price, quailty, or customer service. You have exceeded quality in your stores and the customer service has been impecable. I was willing to pay the price however this incident is special. I am still dedicated however it is not about make a mistake its how you can fix it.. Lets hope for the best hanging up now.
