My husband has been with Verizon for years. I was with a different provider. When I heard about the bogo deal Verizon had In December we decided to do it. We went to the store. The sales person told us to qualify for the deal he had to switch to a different unlimited plan(the one my husband had was not offered since 2018) and add a line for me. The first month we were billed with all the fees and such. The next bill preview showed the bogo deal deduction, the same as the bill preview after that. This morning he gets an email saying that our plan was not eligible for the bogo deal! The at firs it was, and then Verizon changed its mind!?? What the heck is going on? It’s nothing but a scam.
Can't really claim scam without details. Whenever a deal requires a specific plan, it's going to be Play/Do/Get More based on current plans as of this post. To get maximum discounts, both phones will need to be on a "premium" unlimited plan.
Need plan names here.
We are on play more unlimited
We want to ensure you get the assistance you need, oandr00. Have you received our Private Note (sent yesterday) in response to yours? Please continue in Private Note for account specific support. We are here and happy to help in any way we can.
CheyenneS_VZW
So I joined Verizon in December. The sales rep sold me BOGO phones and asked me if I wanted to pay it off up front or in monthly installments. I agreed to pay off the phone up front. Why? I don't like owing people and that is how BOGO worked on my prior carrier anyhow. The sales rep explained that the "get one" phone would then show on two bill lines, one with the monthly charge and the second line a monthly offset. Of course, Verizon then started billing me without the offset. I've spent around 8 hours over several weeks on the phone with Verizon attempting to get a refund on the up front cash. First, they said we just need to submit a form to get the second phone switched to paid off, but it would take some time for approval. I agreed, the time came and went but my bill was unchanged. I called back and demanded a refund just be told that the refund date had then passed. I was forced to place a claim with my credit card in order to get my money returned. They returned the money immediately of course and gave Verizon 30 days to explain themselves. I hope they keep me in the loop on how that plays out.
So my real question is why did the sales rep do this to me? Are they paid commission? Is there incentive for sales reps to lie to up the sale and then leave it for customer service to sort out?
ChumChum, this is not the type of experience we want you to have. We would be happy to help! Our promotions take 1-3 billing cycles to start. Did we already wait three billing cycles for the promotional credit to display on your monthly bill?
-ScottD_VZW
Verizon told me it would never come because I paid for the phone and therefore didn't fit the correct BOGO profile. Again, this is how your sales rep set it up. With a tremendous amount of issues from Verizon's failure on porting, to spitting my accoutn, false billing on wrong rates, and now no BOGO applied to my account, I've spent somewhere around 20 hours on the phone with Verizon. Verizon hasn't offered so much as a throat lozenge as a comp.
Scott D,
Great news, Verizon finally sent me an e-mail confirming an account credit which gets us closer to my original deal. The credit covers over 2 months of billing. But...I don't trust Verizon, so I offer you a friendly wager.
My Risk: I leave my debit account linked to my Verizon account (serious risk for me at this point).
My Loss Condition: Verizon doesn't bill me anyway this month.
Your Risk: You provide my account with an offset credit for the paperless promotion, allowing me to switch payment to a credit card without changing my monthly payment.
Your Loss Condition: Verizon bills me anyway this month despite the stack of credits.
Agreed?
Best Regards,
ChumChum
ChumChum, we never want to leave you with a bad taste in your mouth and not be able to trust us. If you still have any additional concerns pertaining to this issue, please respond to the Private Note that I will be sending you to review this further. Have a great day!
KevinM_VZW
This just recently happened to me. I was supposed to get bogo on the iPhone 12 Pro and I’m ending up having to pay for both because a salesman clicked the wrong button. Of course it’s outside of return window, and the “best they could do” is a 25% refund on one of the phones. Never been messed up this bad by a company before. Never buying from Verizon again.
DJZ,
Sadly, you often have to pay in time for them to correct errors. Enough calls and chats indicates that Verizon will lose more money due to your disasification than if they just credit your account. I believe suppervisors can credit up to around $1,000 with an "inconvenience" label on it. It is terrible customer service, but stand on principles long enough and you will succeed.
Best Regards,
ChumChum
We want to ensure all our customers are receiving the nations most reliable experience. Please, Private Message us anytime for live agent support. - NicholasS_VZW
Nicholas,
I have used the live chat feature many times. I can confirm that the experience is consistent. Unfortunately, it is consistently terrible. The customer service call-in is wildly inconsistent, which offers some hope with each call.
Best Regards,
ChumChum
We are on play more unlimited
oandr00 We are here to help you with any questions/concerns you may have. We send you a private message here in this forum.
Welcome to the Verizon Family, oandr00. This is the type of experience we want you to have with us. As a fellow consumer I also like taking advantage of the best deals when shopping around for a new phone, especially during these challenging times. Allow us to gather more information to be on the same page. Do you recall if the plan was changed recently? How's everything with your Verizon service so far?
VictorC_VZW
Start a new topic or ask questions in the open forum.
