iPhone 12 with international plan not working in Mexico

redbirdin96
Newbie

I have a corporate managed iPhone 12 with the "Medium + international add-on" plan and it is currently not working in Mexico.  I have checked with my program admin and she confirms that I have the right plan assigned.  I have reset my network settings, turned the phone off multiple times for as long as 30 minutes, tried to manually select a network such as TELCEL and still cannot get a cellular signal.

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