iPhone 13 Pro Max will not connect to TelCel in Mexico. If we manually connect it there are no bars for service. My wife's IPhone 13 connects to TelCel and has 5 bars. Technical support did not help. We are here for 3 months. Need help!
We sent a private note for you. Please help us to check it up.
>Edgar
Verizon does not recognize my correct answer to your security question. Neither will it recognize either of my two zip codes or the zip code of the principal of our family plan. I am just trying to get some help, not be tortured!
It is vital that you get connected with your device as your wife's is. Please compare all the settings side by side, especially any that have to do with roaming (data or voice) and let us know what you find.
-George
We have been on numerous calls and chats and in 8 days no one at Verizon has resolved this issue. We can occasionally connect after we reset but the connection lasts 30 seconds -,or once for a phone call. Then connection is gone. No one at Verizon ever follows up, calls back when call is dropped, or calls back when they say they will.
Good afternoon, and thanks for reaching out again. It sounds like you've been dealing with, and continue to deal with a lot regarding your service. I'm here to help in any way that I can. Please send us a Private Message, and we'll go over details.
*Justin
Still no resolution after almost two weeks and hours spent with tech support
Two weeks and countless hours of tech support and no resolution
This does not sound right at all. I do see you posted this 2 days ago. Did you get this fixed?
-Amber
No. It is not resolved after more than two weeks and two "trouble Tickets" filed by Verizon Support. No communication from Verizon whatsoever about the " trouble tickets" and no we do not want to start all over with Level one or zLevel two support!
Thank you for brining that to our attention. I am sorry to hear that, please meet us in private note to continue. *Emina
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