iPhone 13 Pro Max will not work in
Lgossdhaenens
Enthusiast - Level 2

iPhone 13 Pro Max will not connect to TelCel in Mexico. If we manually connect it there are no bars for service. My wife's IPhone 13 connects to TelCel and has 5 bars. Technical support did not help. We are here for 3 months. Need  help!

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Re: iPhone 13 Pro Max will not work in
vzw_customer_support
Customer Service Rep

We sent a private note for you. Please help us to check it up.

 

>Edgar

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Re: iPhone 13 Pro Max will not work in
Lgossdhaenens
Enthusiast - Level 2
 
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Re: iPhone 13 Pro Max will not work in
Lgossdhaenens
Enthusiast - Level 2

Verizon does not recognize my correct answer to your security question. Neither will it recognize either of my two zip codes or the zip code of the principal of our family plan. I am just trying to get some help, not be tortured!

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Re: iPhone 13 Pro Max will not work in
vzw_customer_support
Customer Service Rep

It is vital that you get connected with your device as your wife's is. Please compare all the settings side by side, especially any that have to do with roaming (data or voice) and let us know what you find.

 

-George

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Re: iPhone 13 Pro Max will not work in
Lgossdhaenens
Enthusiast - Level 2

We have been on numerous calls and chats and in 8 days no one at Verizon has resolved this issue. We can occasionally connect after we reset but the connection lasts 30 seconds -,or once for a phone call. Then connection is gone. No one at Verizon ever follows up, calls back when call is dropped, or calls back when they say they will. 

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Re: iPhone 13 Pro Max will not work in
vzw_customer_support
Customer Service Rep

Good afternoon, and thanks for reaching out again. It sounds like you've been dealing with, and continue to deal with a lot regarding your service. I'm here to help in any way that I can. Please send us a Private Message, and we'll go over details.

*Justin

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Re: iPhone 13 Pro Max will not work in
Lgossdhaenens
Enthusiast - Level 2

Still no resolution after almost two weeks and hours spent with tech support 

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Re: iPhone 13 Pro Max will not work in
Lgossdhaenens
Enthusiast - Level 2

Two weeks and countless hours of tech support and no resolution 

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Re: iPhone 13 Pro Max will not work in
vzw_customer_support
Customer Service Rep

This does not sound right at all. I do see you posted this 2 days ago. Did you get this fixed? 

-Amber

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