iPhone 13 not receiving texts from Android
JCALPE
Enthusiast - Level 1

Out of the blue my iPhone 13 will no longer receive android text messages and had no knowledge that I was not receiving them causing me great pain for my business. Blaming it on continuous painfully long. iPhone updates

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3 Replies
vzw_customer_support
Customer Service Rep

Hello, JCALPE, we know it's important that you receive all your messages. You mentioned an update. Did this issue start after updating your software? Are you able to send messages to Android users?

-Lauren

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pemains
Newbie

I have a 15 pro and just had same issue, where I lost all of the sudden android texts. I donโ€™t get them but they get my texts. Itโ€™s a huge problem. Is there a fix for this?

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vzw_customer_support
Customer Service Rep

Hello, pemains. Ensuring you have the ability to receive all of your text messages is a must. Help is here. Let's ensure your settings on your iPhone 13 are set up properly. Please do the following and keep us posted on the outcome.

 

  • From a Home screen on your Appleยฎ iPhoneยฎ, navigate: 
    Settings
    Messages
    .
    If an app isn't available on your Home screen, swipe left to access the App Library.
  • Tap the 
    Send as SMS switch
     to turn on or off .
    When enabled and iMessage is unavailable, messages are sent as SMS.
     

-Natasha

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