iPhone 13 pro max orders
Bigboss3rm
Contributor - Level 1

Just wondering how many people ordered after the 27th and I have already received their phone and how many shoulder ship date of the 8th and got delayed

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MojicaM
Enthusiast - Level 2

Mine was delayed a couple week but got it back in December- when you get it,  check “about” and then parts & service history to make sure it’s not refurbished- mine was supposed to be new but I think I got a refurbished one 

 

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Dmoney80
Newbie

I ordered two iPhone 13 pros on November 26 2021 for $450 off at Verizon because Apple did not have any promotions. They then sent me an email two days later offering $650 off thru Verizon, but I had to cancel my first order. So my shipment date went from December 17 to December 29. I called three representatives and all three of them told me my phone will ship out on December 29 by 8 PM. I get an email saying my shipment was delayed because they ran out of stock and couldn’t fulfill my order even though I ordered on December 1. So now I have to wait until January 5, 2022 before they ship my phones out. Three representatives have the audacity to lie to my face. So I call back a third time and tell the representative what’s going on and where is my order. He tells me it was shipped out today as of 8 PM and I said no I just received an email telling me that they ran out of stock. So he said let me check your account. He pulls it up, lo and behold…. sir I am sorry your phone won’t be shipped out until January 5, 2022. I said I’ve been a customer for over 20 years what can you do to make it worth my while since my phones aren’t going to be shipped out until a week later than what you originally promised me a month ago. Can I go into a local store and pick them up in person.  Yes sir but I will have to cancel your order and see if we can find a store that might have them in stock. The best he can come up with was giving me $10 off my account. That goes to show that they really care especially for the long-term clientele!!! If I went into an Apple store and they would have had the same promotion I guarantee you I could’ve walked out with my phones that day!!!

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vzw_customer_support
Customer Service Rep

Making sure you know exactly when to expect your order is important and we want you to have the most up-to-date information available. Please send us a Private Note and we'd be happy to review your purchase with you. We want to make sure we're being completely transparent when it comes to your two iPhones. ~Jesse

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Dmoney80
Newbie

How can I get my phones faster than what I’ve been recently told because I don’t want to feel that someone could’ve place their order after me and got their phones before me?

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vzw_customer_support
Customer Service Rep

Dmoney80 We certainly want to help make sure you get your phone asap. I'm sending you a Private Message here on this platform. -Dolores

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vzw_customer_support
Customer Service Rep

We always want you to get your phone the fastest way possible. We're happy to take a look at the messages and order to see if we can clarify any part of this order for you. Let's get to the bottom of this. Please send us a Private Note for assistance. *Melissa

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Dmoney80
Newbie

I just want to know why Verizon would tell a customer that they’ll get their phones shipped by a certain date and not think that even if they had a small doubt that they may not have enough products in stock or the manufacturer couldn’t keep up the production with the sales of that product then just be honest and tell the customer that it might be shipped out as early as the promised shipping date but not guaranteed???

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Kyle35
Enthusiast - Level 2

I ask store and online chat, they all told me mine is good. I dont know what happen.

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Kyle35
Enthusiast - Level 2

Do you have any updates for your order?

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vzw_customer_support
Customer Service Rep

Good morning. I completely understand the urgency in getting the correct shipping for your new phone, Bigboss3rm.

 

Please reply to our Private Message to better assist you. -Vanessa

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Kyle35
Enthusiast - Level 2

I ordered 13pro max/265gb/blue on 9/19, still no updated nothing received from verizon. The shipment date keep delay day by day. Everyday, I contact verizon Rep, every Rep keep lied to me, said I promise you the phone would ship today balala, but nothing happen. Their reputation is broken.

 

Are your phone is 13 pro max/blue/265gb?

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MojicaM
Enthusiast - Level 2

Did you finally get yours? Go to settings, then general, then about and go to parts and service history (if you don’t see this part it means it’s new), mine has it and it was supposed to be new and looks like mine was refurbished and now the camera doesn’t work. I barely got it 12/3

 

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vzw_customer_support
Customer Service Rep

This is not the type of experience we want you to have with your new iPhone. Please elaborate more to be on the same page. What type of issues are you experiencing with the camera? ~Vic

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waellerbe
Enthusiast - Level 3

Hello @Kyle35  I think I saw your message in another thread. One representative (through the chat service) stated that my estimated delivery date would be 12/12/21. I was available all day to sign for the deliver and nothing. Two days later here on the 14th of December, still trying to be patient during this process. I'm still concerned about "damage" being reported on the phone on 12/05/21. Why would anyone approved the delivery of a broken phone? Hopefully the communication can improve in this part of the service.

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vzw_customer_support
Customer Service Rep

Hello waellerbe, we're concerned to learn that you're having issues with your delivery, and we'd love to help. Please send us a private note to better assist. ~Baldo

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sam812345
Enthusiast - Level 1

Mine was ordered 9/27 and I have yet to get the phone. I thought something was wrong on my end so I went in the store and they told me all is good. If I ask on chat they say my payment didn't go through. No idea what is happening. 

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Kyle35
Enthusiast - Level 2

Verizon customer service is real bad. Keep lie to me two months. Told me my order is all good. I have two friends who have already got the same model same gb new phone already. It must something wrong with my order. But they just dont want to take care of customer, and told you everything is good.

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vzw_customer_support
Customer Service Rep

We would be happy to assist, please send us a Private Note. *Cecile

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vzw_customer_support
Customer Service Rep

I know how much I anticipate getting a new phone, and I'm sure it's the same for you. I'm sure you'll love your new phone once it arrives. When I review the shipping dates, I'm showing that currently, the iPhone 13 Pro Max/blue/256GB is scheduled to ship by 10/29/21.

-Jordan

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Kyle35
Enthusiast - Level 2

Even I order the phone on 9/19, the shipment date is by 10/29?

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