Hi, I have been having an issue with Verizon ever since I signed on with them over 6 months ago. I purchased an Apple iPhone 14 Pro when I signed on, so the phone was brand new. I am unable to send or receive multimedia (mms) and pictures from my iPhone to android devices and vise versa. I have contacted Verizon week after week. I am always promised that the solution they proposed will solve the issue for good. I have spoken to so many Verizon customer service team members, tier 2 technical support, and requested to escalate the issue to a higher level supervisor. I have checked all my settings a million times. Apple has checked the device and did a full factory reset on my phone and after running diagnostics said there was nothing wrong from their end. I have been using the fix I found online (using the block messaging feature) in my account settings and it works for about a week and then the same thing happens again. I am seriously at my wits end and I want to not only leave Verizon but throw the entire phone away. I am so over not being able to use my smartphone to do simple tasks. I saw comments about traveling internationally and needing to insert the old sim- which not only do I not have anymore, but this phone only uses e-sims and I switched entire phones before coming to Verizon so I don’t think that fix will work for me. I am DESPERATE and would love guidance because Verizon has failed me repeatedly on so many levels. Thank you!
We're sorry to hear that you're having problems with your picture messages. We want to make sure we get to the bottom of this so you don't feel like you're working with a defective phone. We'll send you a Private Note shortly.
~Jesse
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