iPhone 14 pro using a network extender

[valley1800]

Couple of years ago I purchased a Samsung 4G LTE Network Extender.  I worked flawlessly with 5 various models of iphone in the house.  Currently have a iphone 13 and a new iphone 14 pro.  Each time you leave the house and come back home, the phone will not pick up a signal.  You then must toggle in/out of the "airplane" mode, and the phone then works fine.  Verizon has now replaced the iphone 14 pro twice, and same result.  Other phone in the house work fine.

I believe the problem is that the iphone 14 pro is not compatible with the Verizon Samsung 4G LTE extender, model number: sFemto2 .  Can someone validate or help in resolution.  There are some limited support for this theory on "reddit" websites

[vzw_customer_support]

We are sorry to read that you are having issues with your extender, as someone that depends on their phone every day, I know how important it is to make sure that your phone is working at all times. We have sent you a private note to better assist you.

~Freddy

[doodle14inps]

I have the same issue - my newly-arrived (today) Verizon 4G LTE Network Extender shows "active" but my iphone 14 pro max won't connect to it.  I have tried:

1. Resetting the network extender

2. Powering off the iphone and on again, and resetting network settings

3. Settings on and off wifi calling

4. Setting on "LTE" rather than 5G

5. Dial #48 and each time getting the message I'm NOT connected to the extender

If the Iphone 14 pro max is not compatible with the Verizon Network Extender, why did they recommend and send it to me?

[vzw_customer_support]

We're sorry to hear that you're having issues with your Network Extender. We definitely want you to connect for better service at home. Do you know if other devices are able to connect to the Network Extender?

~Jesse

[doodle14inps]

We have two iphone 14 pros in the house and neither one can connect.

[vzw_customer_support]

Thank you for the info. I'm going to send you a Private Note shortly so we can continue working on this issue.

~Jesse

[Merrillblues]

I just got a new iPhone 14 pro max it won’t connect to the Verizon network extender!  Any help would be great. It works for the 13 pro max.  I need help

[vzw_customer_support]

We're so sorry to read of the trouble you're experiencing connecting your iPhone 14 Pro Max to your Network Extender, Merrillblues. We'll be sending a Private Note to better assist.

~Izzy

[dblboge]

I have the same issue.  I have the iPhone 14 pro and an extender that does not work with this iPhone.  Any suggestions?

[vzw_customer_support]

Thank you for reaching ou tin regard to your connectivity concerns. So we can do some troubleshooting we will be sending a Private Note. 

-Melissa

[Murph69]

I have the same problem with my Verizon extender and my iPhone 14 Pro. What is the fix? My phone doesn’t work at home without the extender. 
help!

john

[vzw_customer_support]

We're sorry to hear that you're having the same trouble with your extender, Murph69. I know that I rely on Wi-Fi calling at home in certain parts of my house for my iPhone to work. Wi-Fi calling does the same job as the extender, and often has more range. What happens when you try to use Wi-Fi calling? https://www.verizon.com/support/wifi-calling-faqs/

-Joseph

[OBwon521]

I have the same issue. 14 Max Pro does not connect to my Verizon 4g LTE Network Extender 2.

[vzw_customer_support]

Oh, no! Dealing with technical issues can be a headache, especially if you cannot connect your Apple iPhone 14 Pro Max to your LTE Network Extender 2. Verizon is here to help. We sent you a Private Note, please review at your earliest convenience.

~Gilbert

[dbster]

I have the same problem, but with a plain iPhone 14. I spent an hour on the phone with Verizon yesterday; no progress. I did a reset on the Network Extender. I did a network reset on the phone. The NE itself says 'in service'

Even if I am a foot from the NE, #48 says I'm not using it. It used to work fine; then one day the NE said "Not authorized". So I unplugged and plugged its power back in, and then after its long reboot cycle it said In Service again.

The NE is a Samsung 4G LTE 2. The model number is SLS-BU10B

So I also need a direct contact to resolve this.

[vzw_customer_support]

We're sorry to hear that you're having trouble with your iPhone 14 Pro and the Verizon Network Extender 2, dbster. We definitely want to help find a solution to this as well. Out of curiosities sake, do you also have Wi-Fi calling enabled on your iPhone 14 Pro? What, if anything, changes when that is turned off?

-Joseph

[MattSouthW]

We are having the same issue, iPhone 14 won’t connect to the LTE network extender 2.  It worked fine until yesterday.  Any suggestions?

[vzw_customer_support]

Hello, MattSouthW, I'm sorry to hear you're having some trouble connecting your phone to the Network Extender. Do you recall any changes in the last couple of days? Is your Network Extender working as expected? Are other devices connecting to the Network Extender okay?

-Lauren

[MattSouthW]

Hi, no changes.  Neither my wife’s nor my phone will connect.

restarted the extended, have tried multiple changes on cellular settings on phones

[vzw_customer_support]

One of our main goals is to provide reliable service and we'd like to find the root cause of the issue with your devices. I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

[HingleMcDingle]

I see the post about a private note but as of now, 24 hours later, nothing has come my way.