iPhone 14 pro using a network extender

[valley1800]

Couple of years ago I purchased a Samsung 4G LTE Network Extender.  I worked flawlessly with 5 various models of iphone in the house.  Currently have a iphone 13 and a new iphone 14 pro.  Each time you leave the house and come back home, the phone will not pick up a signal.  You then must toggle in/out of the "airplane" mode, and the phone then works fine.  Verizon has now replaced the iphone 14 pro twice, and same result.  Other phone in the house work fine.

I believe the problem is that the iphone 14 pro is not compatible with the Verizon Samsung 4G LTE extender, model number: sFemto2 .  Can someone validate or help in resolution.  There are some limited support for this theory on "reddit" websites

[MarlonMaine]

Same thing is happening to me we bought new I14 phones and now we are not connecting to LTE why. I spent $250 twice for 2 locations and now we can’t connect and we keep getting dropped calls 

[vzw_customer_support]

Hello, MarlonMaine, we're here to help with your connection cocnerns. You mentioned you're unable to connect to LTE. To make sure we're on the same page, is this in reference to the Network Extender or the service on your phone? As far as the Network Extender, did everything go okay with the setup? What do you see for service on your cell phone?

-Lauren

[vzw_customer_support]

Thanks for getting back to us, MattSouthW. That's certainly disappointing news that your wife is also running into some trouble with connecting to the Network Extender. So we can best assist, we will be reaching out via Private Note.

-Lauren

[HingleMcDingle]

This problem started happening to me as well very recently. I see lots of "we sent you  a private note" messages which is supremely unhelpful but ... here I am asking for help, too.

[vzw_customer_support]

HingleMcDingle, not to worry we're happy to assist. I've sent a Private Note to you, so we can help troubleshoot the Network Extender issues you've been having. 

-John

[Marbogast2]

I am also experiencing this same issue. I’ve had my iPhone 14 Pro since June but it just stopped connecting to the extender this week, after I did an iOS update to 16.6. Please let me know what I need to do to establish this connection again.

[vzw_customer_support]

Thank you for reaching out and the opportunity to address the iPhone connection with the network extender.  We can definately address this.  What message do you get when dialing #48 to check "under network extender coverage"?  Any changes with your Home Internet service?  Please respond to the private note being sent so we can address details further.

-Deb

[HingleMcDingle]

For those reading this, they have (so far) had me reset the device via the button on the back of the network extender. Did not help.

Next they had me reset my 

General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings

Did not help.

Each of these steps is after an excruciating wait using a terrible chat interface that times out. Ridiculous that they cannot post any of this and handle it privately.

[dbster]

The other morning my network extender display was lit up. It was going through its startup sequence. There was no power interruption. No one did anything with it. After that, it worked, and "pound 48" says I'm on the extender! I suspect that Verizon found the problem, fixed it by pushing an update into the network extender, and did not tell anyone.

I never had a response to my posting other than I would be contacted privately - which what many of you said was the VZW reply - but which never happened.

[HingleMcDingle]

If I was within a foot of the device, it worked if I turned on the screen.

I lost patience and bought the current version which worked right out of the box.

I never got a ticket assigned, no way to track the issue, no SLA, no follow up.

I am glad the new one works but not everyone is going to just burn $200 for something that used to work and stops.