I upgraded my phone to the iPhone 16 pro max 512 gig black back on September 21. It said my estimated ship date was October 11th. Today is October 28th and I still don’t have an updated date or my new phone. I’ve called support twice and went in store once, and have been told they can’t tell me when my phone will ship. I’ve been a 15 year customer and have never had this bad of a time upgrading my phone, I’m just looking for any answers, we upgraded my wife’s phone a week after mine and she had hers 2 weeks later.
Hello, Ct1980. Help is here as you definitely deserve a status update on your order. I have sent you a Private Message for further assistance regarding your order.
-Natasha
Hi Ct1980. . Thanks for being a15-yearr customer! Let's se what the hold up is. We are a private message away. -Joe
Mine was also supposed to be delivered on the 11th. I called support on the 26th and they said there was some technical issue with my order so they canceled it. The agent placed a same day pickup order and when I got to the store they said sorry the stock we have is for preorder customers only. Now I lost my preorder spot and several hours of my time on the support line 🤦♂️. 3 days later and still no updates on my “Same day express pickup” either.
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