iPhone 16 pro

Laidbacklady
Newbie

Just picked up new iPhone 16 Pro. Got it home and it will not charge even though it says it is charging it’s losing charge

 

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2 Replies
vzw_customer_support
Customer Service Rep

Congratulations on your new iPhone16 Pro! To better assist you, please tell us a little more. Are you using a new charger compatible with your device? What is the battery charge percentage? 

~Maria

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SynthpopAddict
Champion - Level 2

Assuming you're using the charger which came with the phone, if that doesn't charge the phone, then I'd file a claim for a warranty replacement.

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I'm not a Verizon employee, just another customer trying to help.
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