iPhone 16 pro

[Laidbacklady]

Just picked up new iPhone 16 Pro. Got it home and it will not charge even though it says it is charging it’s losing charge

[vzw_customer_support]

Congratulations on your new iPhone16 Pro! To better assist you, please tell us a little more. Are you using a new charger compatible with your device? What is the battery charge percentage? 

~Maria

[SynthpopAddict]

Assuming you're using the charger which came with the phone, if that doesn't charge the phone, then I'd file a claim for a warranty replacement.

[vzw_customer_support · Accepted solution]

Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile If you still require assistance or have any questions, please contact us for support.