iPhone 6 seemingly not synced with Verizon voicemail
tubsplyer
Enthusiast - Level 2

Voicemails show up in my iPhone for people who aren't contacts. But some voicemails after having deleted them through *86 will not delete from my iphone . I have a voicemail on my phone from January I can't get rid of. Also blocked voicemails will not delete from my phone , looks like it will delete it then immediately goes back into a "Blocked" folder. I only have a 16gb phone so I watch my space carefully. I tend not to run many things at once, hitting the home button twice to get to the screen where I can close stuff down . Is this just an Apple bug or can Verizon help me with this?

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  • Apple

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tubsplyer
Enthusiast - Level 2

Hey I was able to delete all the old messages. Did a shut down and restart I think that may be what fixed it. thank you for your help.

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vzw_customer_support
Customer Service Rep
This is very puzzling, tubsplayer. Apple provides a special Visual Voice Mail for iPhones that can be accessed from the Home screen by navigating to Phone > Voicemail. Are you seeing these messages there? What path do you take to see a Blocked folder? Please also go into Settings > General > About and share the full Version listed.


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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tubsplyer
Enthusiast - Level 2

Version is 8.3 (12F70)

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tubsplyer
Enthusiast - Level 2

I was able to go in and delete the old blocked messages in that folder. I think restarting the phone and I reset my voicemail password on the iPhone as well. I think I will continue to check vm through *86 just to be sure that I'm getting all my messages. It could be that the caller was blocked through my iPhone and all those calls were sent directly to the old style voicemail . Anyway things are all good.

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kaebfly
Champion - Level 3

Are you not using the Visual Voicemail? I notice that you say you delete the voicemails when using *86...can you not delete them directly from your device?

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tubsplyer
Enthusiast - Level 2

What is visual voicemail?

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vzw_customer_support
Customer Service Rep
That's a great question tubsplyer! Visual Voicemail is an application that allows you to manage your voicemail directly from the device instead of dialing into your voicemail. Visual voicemail also gives you the ability to view, listen, delete and manage your voicemails regardless of what order they are in. For additional information regarding Visual Voicemail click, http://vz.to/1yLdUIZ

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
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tubsplyer
Enthusiast - Level 2

Ok yea I use visual vm . But I'm having trouble deleting vm messages from my iPhone 6

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vzw_customer_support
Customer Service Rep
Hi Tubeplyer,

We know having the best features available at all times is important! You should delete voice-mail messages only from the phone application on the iPhone 6. Go to phone>voice-mails>edit>select the voice-mail>delete. If this does not work, please send the error message that you receive. Your voice-mail platform on an iPhone does not recognize the actions performed when dialing *86.

Thanks,

PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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tubsplyer
Enthusiast - Level 2

Hey I was able to delete all the old messages. Did a shut down and restart I think that may be what fixed it. thank you for your help.

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kaebfly
Champion - Level 3

Have you gone in to the "Deleted Messages" area and emptied that too? I haven't had this issue on my iPhone 6+ but I did a quick Google search and that seemed to fix some people problem. I always go into that section to truly delete my messages just to clear up the space for sure. Not guaranteeing this will fix the problem but it won't hurt to try if you haven't already

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tubsplyer
Enthusiast - Level 2

Yeah I've done that. I'm going to try to do that again. Thanks for all your help.

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kaebfly
Champion - Level 3

If you continue to have the issue you might do better contacting Apple for assistance. Or Verizon...but I would check with Apple first

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tubsplyer
Enthusiast - Level 2

Can't delete some of them from my device.

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