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iPhone 6s Plus

Hello, for almost a year now I have had many problems with my iPhone.

1.  The phone no longer rings.  I have the volume all the way up.  The silent switch on the side is NOT in the off position.  There is no fuzz in the jack.  I have tried all kinds of internet solutions.  The speaker is just not working.  I took it in to have it looked at, and they determined it is most likely a software problem.

2.  The screen is slow to respond.

3. Siri doesn't respond.

4.  In order to make a call, and many times receive a call I have to turn the phone off and then back on EACH TIME!

5.  Most of the time ear buds do not work, BUT my head set w/mic works.

6.  The original music player that comes downloaded would not work, seemed confused.  I sent it off to rest and have another I am using, it is not always a happy camper.

When I first got this phone, while listening to streaming radio, one particular station would come across as a "squelch" noise.  It was a hit or miss with that happening.  Then one day, the speaker quit.  I can only access streaming in the car via bluetooth.

I spent full price for my phone to get my unlimited data.  I really do expect that this phone should work 24/7.

I am not happy.

What are the solutions?

Labels (2)
Re: iPhone 6s Plus
Customer Service Rep

Thank you for reaching out to us. We want to ensure you have a working device. What is the make and model of your device? What steps have you completed? Have you reset the settings?


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