I originally placed an order on 9/30/16 for a iPhone 7 128gb (jet black), order #4497882. On 10/07/16, I received an automated call from verizon that there was a problem with my order and that I needed to call and speak with a representative. After waiting on hold for 45 minutes, I was told that there was a problem with the card used to place the original order and that it needed to be updated. After going back and forth with customer support/billing, a supervisor decided that the only solution was to cancel the original order and create a new one, order #6169084. I was originally quoted a ship date of 11/02/16, though the order currently does not have a status and have not received any further information; I did sign the terms and conditions electronically. Please do not tell me to go to the pre-order link; I have already checked and my order does not show up.