My phone was affected by the Verizon outage on 9/30. It’s now 3 days later and any call, if I call out or accept one, hangs up after a few seconds and says “Call Failed”. Verizon tech support keeps me in this God awful loop. We’ve refreshed the phone line on Verizon’s end, reset network settings, turned eSIM off and back on, airplane mode off and on. Nothing will work. I have an iPhone 14 Pro and it is up to date on iOS 18.1. Any ideas?
Has anyone tried giving you a completely new eSIM? It may have to be activated as if the phone was new.
Hello, Mander2. I do hope you and your family were safe during the storms. Help is here as we understand you need to stay connected. Please share more details. What is your zip code? I'm sure you completed a ton of troubleshooting but just to confirm, did you restart the phone with Wi-Fi off? This is required so that the phone actually connects to the network. Please advise.
-Natasha
I am having the same issue continuos call failed I have replaced the esim and phone have an iphone 16 with 18.2
Hello, gsmiller1, we want to help ensure your calls are working! When did you start running into an issue with seeing "call failed"? Is this happening with every call? Are you able to receive calls without a problem?
-Lauren
It is random sometime on incoming sometime outgoing sometimes on wifi and sometimes not. I can't pinpoint the issue.
That is very odd and something we want to fix up. I'm sending you a private note were we can troubleshoot this in more detail.
-James
AnyLuck I have been having the same problem
I have been having this issue for a few years now.
Been having the same issue over the last few years. Random "called failed" on outbound and incoming calls (mostly incoming). Hearing a fast ring outbound, but the person I am calling never receives the call. Sometimes a long pause on outbound (timer sticks on 0:00) call before call fails. People call me and say they hear a recording but I never received the call. Called Verizon tech support and did all the network resets before. I was told at one point that my LG Android was old, so switched to the Iphone 14 pro and same issue. Are these issues because I am on the 5G prepaid plan? It is all I can afford!
Hello RizonVA757, we want you to be able to communicate over your phone. With the issue happening for years, there may be more going on. We'll be sending you a private note where we can troubleshoot this in more detail.
-James
Hi Verizon . . . I'm also having the same, identical issue. Can you send me a private note on how I can troubleshoot in more detail? - Vince
We are sorry to hear you are having a similar issue. Sending over a Private Message to help troubleshoot.
-Kristen
I have had this same issue for almost a year now. Multiple calls to customer support, reset the eSIM, network and even upgraded to a new phone. Same issue. This isn’t a hardware issue. It is something with the network and my profile now that I have a new phone. What is going on? Debating on changing to another provider! Help!
If you are using an eSIM from an older phone in the current phone, then I would get a completely new eSIM because transferring SIM or eSIM cards from old devices is no longer supported and someone reported elsewhere that it created a huge mess when they did it. The only other things I can think of are to make sure your software and carrier settings are up to date.
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