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I ordered a pre-owned iPhone 12 Pro Max early yesterday afternoon. While going through the checkout phase, I saw that paying for overnight the phone would be in by March 14th at 8 pm (today).
My problem is that I still show the phone hasn't shipped yet! It's been right about 24 hours since I ordered and I am going out of town starting tomorrow, hence why I ordered it overnight so I could have it and transfer everything over to this incoming phone. My current phone still works but took a bad fall a few months back and finally have a chance to replace it and this is happening! I may not even get my phone since we will be gone all weekend.
I'm trying not to panic or be angry, but I am feeling both, especially considering I'm paying $12.99 EXTRA to have it shipped here TODAY, or so I thought. I tried cancelling but it's "too late". I'm just so frustrated right now.
Is this a common thing with ordering through the Verizon app? I haven't had issues in my 6-7 years I've been with Verizon until now, but this is infuriating. I've also been excited to finally upgrade my phone and now I've lost hope in that.
Any help is appreciated.
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Hi, SPlummer2. Thank you so much for this info. Getting a new phone, especially after having your previous one show signs of damage, should always be an exciting time. We truly thank you for your many years of business. Help is here. I have sent you a Private Message for assistance.
-Natasha
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5 days later and my phone STILL hasn’t shipped. What is going on?!
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Hi SPlummer2. Glad you reached out here, so we can provide you with a status on your shipment. To review your specific information, please reply to the private message that will follow. Let's start with the order/location code to check this out for you.
-Deb
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Dealing with the exact same thing right now for my s24 ultra. I've tried 4 different avenues of thier custom service and get a different answer each time. The last person told me they opened a ticket to investigate but it would take 3-5 business days to investigate. Guy before that said I would have to wait 5-8 business days for FedEx to come pick it up before it would ship. Girl before him said I placed my order too late and it had shipped a day late but assured me that it had shipped and would be there the next day. That was 2 days ago. Tracking still shows fedex is waiting for Verizon to give then the package. Absolutely ridiculous.

